Privacy Policy for ASEM Lights

Effective Date: October 4, 2026
Website: ASEM Lights – https://asemlights.com/

ASEM Lights (P) LTD. respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website, purchase products, submit inquiries, or communicate with us.

1. Information We Collect

When you use our website, we may collect personal information such as your name, phone number, email address, billing address, shipping address, order details, product inquiries, and any other information you voluntarily provide.

We may also collect technical information automatically, including your IP address, browser type, device information, pages visited, referral source, and general website usage information.

If you contact us through WhatsApp, phone, email, or an inquiry form, we may retain the information you provide so that we can respond to your request.

2. How We Use Your Information

We may use your information to:

Process and manage orders
Confirm product availability
Provide pricing and discount information
Arrange delivery or order fulfillment
Respond to customer inquiries
Provide customer support
Improve our website, products, and services
Send order-related notifications
Prevent fraud or misuse of our website
Maintain business and transaction records
Comply with applicable legal or regulatory requirements

We may also use your information for marketing communications where permitted by law or where you have chosen to receive such communications.

3. Online Orders and Payments

When you place an order through ASEM Lights, the information necessary to process your order may be shared with relevant payment providers, banks, delivery partners, or service providers.

ASEM Lights does not intentionally store complete credit card, debit card, or sensitive banking credentials when payment processing is handled by an external payment provider.

Payment transactions may also be subject to the privacy policies and terms of the respective payment service provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, understand website traffic, and analyze how visitors interact with our website.

Cookies may also be used by third-party services such as analytics, advertising, payment, or social media platforms.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

5. Analytics

We may use analytics tools to understand how users interact with ASEM Lights.

These tools may collect information such as:

Pages visited
Time spent on the website
Device type
Browser type
General location information
Traffic source
User interaction with website pages

This information helps us improve website performance, customer experience, and product presentation.

6. Third-Party Services

ASEM Lights may use third-party services for payment processing, delivery, analytics, website hosting, security, communication, social media, or other business functions.

These third parties may process limited personal information where necessary to provide their services.

Their handling of personal information is governed by their own privacy policies and terms.

7. WhatsApp and Communication Services

Our website may allow customers to contact ASEM Lights through WhatsApp or other messaging services.

If you choose to communicate with us through a third-party messaging platform, information you provide may also be processed by that platform according to its own privacy policy.

We may retain customer communications where reasonably necessary for customer support, order management, or business records.

8. How We Share Information

ASEM Lights does not sell your personal information.

We may share information only when reasonably necessary with:

Delivery and logistics providers
Payment processors
Website hosting providers
Technology service providers
Customer support providers
Professional advisers
Government authorities where legally required

We aim to limit the information shared to what is necessary for the relevant purpose.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their passwords, devices, and account information.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

Fulfill orders
Maintain customer records
Resolve disputes
Provide support
Meet accounting or legal requirements
Protect legitimate business interests

Information that is no longer required may be deleted, anonymized, or securely archived.

11. Your Rights and Choices

Depending on applicable law, you may request to:

Access personal information we hold about you
Correct inaccurate information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Stop receiving promotional communications

Some information may need to be retained where required for legal, accounting, fraud-prevention, or transaction-record purposes.

12. Marketing Communications

If you receive promotional emails, messages, or offers from ASEM Lights, you may request to stop receiving them at any time.

Transactional communications relating to orders, payments, delivery, or customer support may still be sent where necessary.

13. External Links

Our website may contain links to third-party websites, social media pages, payment services, or other external platforms.

ASEM Lights is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party service you use.

14. Children’s Privacy

ASEM Lights is intended primarily for general consumers and business customers.

We do not knowingly seek to collect unnecessary personal information from children. If we become aware that personal information has been collected from a child inappropriately, we may take reasonable steps to remove it.

15. Changes to This Privacy Policy

ASEM Lights may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal requirements.

The latest version will be published on this page with an updated effective date.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

ASEM Lights
Website: asemlights.com
Email: info@asemlights.com
Phone: +977-9801023914
Address: Asem Plaza, Bhote Bahal Marg, Kathmandu, Bagmati Province 44600

By using ASEM Lights and providing personal information through the website, you acknowledge that you have read and understood this Privacy Policy.