Frequently Asked Questions (FAQ)
Welcome to Asem Lights’ FAQ section! Here, we’ve compiled answers to some of the most common questions about our products, services, and policies. If you have additional questions, feel free to reach out to us directly.
1. What products do you offer at Asem Lights?
We offer a wide range of lighting solutions, including decorative lights, LED lights, chandeliers, ceiling fans, and electrical accessories like switches and sockets. Our products are designed for both residential and commercial spaces.
2. Where are you located?
Asem Lights is based in Kathmandu, Nepal. In addition to our online store at www.asemlights.com, we have a physical showroom in Kathmandu where you can explore our wide range of lighting and electrical products. Visit us or contact our team for personalized assistance.
3. Do you ship internationally?
Yes! Currently, we deliver within Nepal, and we are actively working to expand our shipping services to include the U.S.A., European countries, and Australia. Stay updated through our website or subscribe to our newsletter for more information on international shipping.
4. What are the shipping charges?
Shipping fees vary based on the delivery location and the size/weight of the order. Shipping costs will be calculated and clearly displayed at checkout before you complete your purchase.
5. How long does delivery take?
- Within Nepal: Orders are typically delivered within 4-7 days.
- International Shipping: Once available, delivery timelines for international orders will vary depending on the destination. Please refer to our shipping details at checkout or contact customer service for specific estimates.
6. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard)
- Mobile Wallets (eSewa, Khalti)
- Bank Transfers
All payments must be made in full at the time of purchase.
7. Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your delivery.
8. What is your return policy?
If you receive a faulty or damaged product, you can return it within 7 days of receiving the order. Items must be in their original condition and packaging, with proof of purchase. Certain products, such as custom orders and clearance items, may not be eligible for returns.
9. How can I return a product?
To initiate a return, please contact our customer service team at [email protected] or call +977-9801023951. We will guide you through the return process and arrange a pickup if applicable.
10. When will I receive my refund?
Refunds will be processed within 48-72 hours after we receive and inspect the returned product. The refund will be issued via the original payment method.
11. Are all products in stock?
We strive to keep all products in stock, but availability may vary. If a product you’ve ordered is out of stock, we will notify you and offer an alternative or a full refund.
12. Do you offer custom lighting solutions?
At this time, we do not offer custom lighting solutions for special projects, including residential, commercial, and event spaces. However, we are always happy to discuss your specific requirements and suggest suitable options from our existing product range. Please feel free to reach out to our team at [email protected], and we will do our best to assist you with a solution that meets your needs.
13. Do you offer repair services?
Yes, we offer repair services, but only for products purchased directly from Asem Lights. If you need repairs for an item bought from us, please contact our customer service team at [email protected] or +977-9801023958.
14. What brands do you carry at Asem Lights?
We offer a wide selection of high-quality products from trusted brands, including:
- GM Modular: Stylish and functional modular switches, fans, switchgears & led’s.
- Usha: Known for their range of fans.
- Philips: A global leader in lighting solutions known for innovation and quality.
- Legrand: Renowned for premium electrical and digital building infrastructures.
- LX: Known for their advanced and modern lighting solutions, offering a blend of innovation and style.
- Aakash: Offers the innovative AirPro duct exhaust fans.
- Indo: Specializes in galvanized metal boxes, DB boxes, LED lights, and semi-modular switches.
- VIHAN: Leading provider of modular switches, LED lights, and electrical accessories.
- V-Guard: Trusted for a wide range of electrical appliances and products.
We continuously add new brands to provide our customers with the best selection of lighting and electrical solutions.
15. Do you have a physical showroom?
Yes, we have a showroom located in Kathmandu, Nepal, where you can explore our range of lighting solutions and electrical products in person. Our knowledgeable staff is available to assist you with product selection and provide expert advice.