Return Policy for Asem Lights

At Asem Lights, we are committed to providing our customers with high-quality lighting products and exceptional service. We understand that sometimes a return is necessary, and we want to make the process as easy and transparent as possible.

1. Eligibility for Returns

You may return products purchased from Asem Lights under the following conditions:

• The item must be in its original packaging and in unused, new condition.
• The return request must be initiated within 7 days from the date of purchase.
• Personalized or customized items may not be eligible for return unless there is a manufacturing defect or an error on our part.
• Products must be returned with all original accessories and documentation.

2. Non-Returnable Items

The following items are generally non-returnable:

• Customized or personalized products
• Items marked as “sale” or “clearance”
• Bulbs (unless defective)
• Installed products
• Products damaged by the customer

3. How to Initiate a Return

To start the return process, please follow these steps:

• Contact our customer service team at [email protected] or +977-9801023914 to request a return authorization (RA) number.
• Provide your order number, the item(s) you wish to return, and a brief reason for the return.
• Our customer service team will provide you with an RA number and instructions on how to return your product(s).

4. Return Shipping

• You are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping method to ensure your returned item reaches us safely. Asem Lights is not responsible for lost or damaged returns.
• Please clearly write the RA number on the outside of the package.

5. Inspection and Refund

• Once we receive your returned item, We will inspect it to ensure it meets the return eligibility criteria.
• If the item is approved for return, we will initiate the refund process.
• Refunds will be processed via IPS banking method, upon receiving the account details.
• Please allow 7-10 business days for the refund to be reflected in your account, depending on your payment provider.

6. Exchanges

• If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
• Exchanges are not facilitated after 72 hours as per our return policy.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery.
• We will arrange for a replacement or a full refund, including any return shipping costs.
• Please provide photos of the damaged or defective item and its packaging.

8. Warranty

• As Asem Lights deals in various products and brands, warranty differs for most of the products, generally varying from 1-2 years; warranty would be assured in relevance to the product.
• This warranty does not cover damage resulting from misuse, accidents, or normal wear and tear.
• For warranty claims, please contact our customer service team.

9. In-Store Returns

• Items purchased online may be returned to our physical store location, provided they meet the return eligibility criteria. Please bring your original order confirmation or proof of purchase.
• Items purchased in our physical store may also be returned, provided they meet the return eligibility criteria of the return policy. Please bring your original receipt.

10. Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer service team at:

• Email: [email protected]
• Phone: 9801023914
• Address: Asem Plaza, Pipal Bot, Bhote Bahal Marg, Kathmandu, 44600

11. Policy Updates

Asem Lights reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please refer to our website or contact us directly for the most up-to-date information.