Terms and Conditions for Asem Lights

Effective Date: 02/10/2024

Welcome to www.asemlights.com. These Terms and Conditions govern your use of our website and the purchase of products through our site. By accessing or using our website, you agree to be bound by these terms. Please read them carefully.

1. General Terms

• These terms apply to all users of the website, including browsers, customers, and vendors.
• Asem Lights reserves the right to update or change these terms at any time, and it is your responsibility to check for any updates. Your continued use of the website constitutes acceptance of any changes.

2. Eligibility

• To make a purchase on our site, you must be at least 18 years of age or have permission from a parent or legal guardian.
• By placing an order, you confirm that all the information you provide is accurate and complete.

3. Account and Registration

• You may be required to create an account to make purchases or access certain features. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
• Asem Lights reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activities.

4. Pricing and Payment

• All prices listed on the website are in Nepalese Rupees (NPR) and are inclusive of all applicable taxes.
• Prices are subject to change without prior notice. However, once you have placed an order, the price you see at checkout is final.
• We accept various payment methods, including credit/debit cards, mobile wallets (such as eSewa, Khalti), and bank transfers. All payments must be made in full at the time of order.

5. Order Processing and Shipping

• After placing an order, you will receive a confirmation email. Orders are processed within 24-36 hours, and shipping typically takes 48 hours.
• We currently deliver products within Nepal. Delivery times may vary depending on your location and product availability. We are not responsible for delays caused by third-party couriers or unforeseen circumstances.
• Shipping fees and any applicable taxes will be clearly displayed at checkout.

6. International Shipping

• Asem Lights is actively working to expand our delivery services to include the U.S.A., European countries, and Australia. Once these options become available, we will provide all relevant details regarding international shipping, including fees, delivery timelines, and any customs duties.
• Please stay updated by visiting our website or subscribing to our newsletter for the latest information on international shipping options.

7. Returns and Refunds

• We strive for customer satisfaction and will accept returns of faulty or damaged products. You must notify us of any issues within 7 days of receiving your order.
• Items must be returned in their original condition and packaging, accompanied by proof of purchase.
• Refunds will be processed via the original payment method within 4-7 working days.
• Some products (such as custom orders, clearance items) may not be eligible for returns, and this will be clearly communicated at the time of purchase.

8. Product Descriptions and Availability

• Asem Lights strives to ensure that all product descriptions, images, and specifications are accurate. However, we do not guarantee that product descriptions or other content on the site are error-free, complete, or current.
• In the event of a product being unavailable after purchase, we will notify you and offer an alternative or a full refund.

9. User Conduct

By using our website, you agree not to:

• Use the site for unlawful purposes or in violation of any applicable laws in Nepal or other applicable jurisdictions.
• Upload or transmit any harmful code or viruses that may damage or impair the operation of the website or the systems of its users.
• Violate any intellectual property rights or privacy of others.

10. Intellectual Property

• All content on the website, including text, images, logos, and designs, are the property of Asem Lights and protected by intellectual property laws.
• You may not reproduce, distribute, or use any content from our site for commercial purposes without prior written permission from Asem Lights.

11. Limitation of Liability

• Asem Lights is not liable for any direct, indirect, incidental, or consequential damages that result from the use of our website or the purchase of products.
• We are not responsible for any technical failures, inaccuracies, or errors on the site, or for any delay or inability to use the website due to circumstances beyond our control.

12. Governing Law

• These terms are governed by the laws of Nepal. Any disputes arising from the use of our website or the purchase of products shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Asem Lights
Email: [email protected]
Phone: +977-9801023914 / 9801023951
Address: Asem Plaza, Bhotebahal, Kathmandu, Nepal, 44600